At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.
The IT Specialist plays a critical role in supporting and maintaining the organization's technology infrastructure.
This position is responsible for troubleshooting hardware and software issues, supporting end-users, assisting
with system upgrades, and ensuring the smooth operation of IT systems. The IT Specialist works under the
guidance of the IT Manager and collaborates with various departments to ensure reliable and secure access to
technology resources.
● Provide technical support to end users, including troubleshooting hardware, software, networking, and
system issues.
● Assist with the deployment, configuration, maintenance, and monitoring of IT systems, including
computers, servers, printers, and mobile devices.
● Support the implementation of system updates, patches, and upgrades.
● Help maintain an inventory of IT assets and ensure proper documentation.
● Follow established IT policies and procedures for security, data backup, disaster recovery, and software
licensing compliance.
● Assist with onboarding and offboarding processes including setting up and deactivating user accounts,
hardware, and software access.
● Maintain current knowledge of technology trends, tools, and best practices relevant to the role.
● Escalate complex issues to senior IT staff or vendors as needed and assist with issue resolution.
● Collaborate with team members on IT projects and initiatives as assigned.
● Perform other duties and responsibilities as required to support the department.
● Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or
equivalent technical certifications and experience.
● 2+ years of experience in IT support or a related technical role.
● Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business
software applications.
● Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
● Experience with ticketing systems and IT asset management tools.
● Strong troubleshooting and problem-solving abilities.
● Excellent communication and customer service skills
● Ability to manage multiple priorities and respond to user needs in a timely manner
• This position primarily operates in a professional office environment, requiring the ability to work at a
desk for extended periods while using a computer, phone, and standard office equipment.
• The position involves sitting for extended periods, performing data entry, and engaging in frequent
communication via email, phone, and in-person interactions.
• The role involves regular communication with team members, clients, and stakeholders, both in person
and through virtual platforms.
• The physical demands of the job may include occasional standing, walking, bending, and lifting of office
materials up to 15 pounds.
UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement here