Dispatcher

At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

Summary

The Dispatcher serves as the central hub of communication, coordinating schedules, assigning tasks, and relaying critical information between drivers, technicians, and office staff. They manage logistics, optimize operations, and ensure seamless coordination between the field and office. Additionally, they monitor daily activities, troubleshoot issues, and maintain accurate records while ensuring compliance with company policies and regulations. 

• Assign tasks, routes, or jobs to drivers, technicians, or other personnel based on priority, location, and availability
• Act as a liaison between field staff and management, relaying instructions, updates, or emergency information via phone, radio, or software systems
• Track the progress of deliveries, service calls, or operations using GPS, dispatch software, or other tracking tools
• Address delays, route changes, or unexpected issues (e.g., traffic, breakdowns) by adjusting plans or providing alternative solutions
• Maintain accurate logs of dispatched calls, schedules, and completed tasks for reporting or compliance purposes
• Respond to inquiries from clients or customers regarding status updates, estimated arrival times, or service details
• Ensure operations follow safety regulations, company policies, and industry standards (e.g., DOT regulations for trucking)
• Address and resolve delays, last-minute scheduling changes, or unexpected logistical challenges
• Assist in fleet maintenance coordination and report any mechanical issues with vehicles or equipment
• Sit at the reception desk to greet and assist visitors in a professional and friendly manner
• Answer and direct phone calls, taking messages as needed
• Respond to customer inquiries via phone, email or in person
• Manage office supplies and assist with administrative tasks
• Organize and maintain files, records, and reports
• Regular attendance is required
• Follows safety procedures
• Other duties may be assigned

#LI-CS1

• Valid Florida Driver’s License with an acceptable driving record (in accordance with our Driver’s License and Motor Vehicle Record Check Criteria)
• Ability to pass a background check screening in accordance with Florida’s Jessica Lunsford Act (or equivalent state classification)
• High school diploma or equivalent
• 2+ years of dispatching, logistics, or scheduling
• Strong organizational and multitasking abilities
• Excellent communication skills, both verbal and written
• Proficiency with dispatch software, GPS systems, and basic office tools (e.g., Microsoft Office)
• Ability to work under pressure and make quick decisions
• Knowledge of local geography or routes (depending on the role)
• Attention to detail and problem-solving skills

Preferred Qualifications

• Experience working in a construction materials testing lab
• Knowledge of transportation logistics, route optimization, and fleet management

• Majority of the work is performed in an office setting, requiring prolonged sitting while using a computer, phone, and dispatching equipment
• Occasional movement within the office or job site may be required to coordinate with field personnel or inspect equipment
• Frequent use of hands for typing, writing, and operating communication devices such as radios, phones, and dispatching software
• Clear verbal communication is essential for coordinating with drivers, technicians, and supervisors via phone or radio
• Ability to read computer screens, maps, schedules, and dispatch logs with clarity
• Occasionally required to lift and carry office supplies, documents, or small equipment up to twenty-five pounds
• May involve exposure to outdoor environments, construction sites, noise, dust, and varying weather conditions when coordinating with field teams
• Must be able to handle high-pressure situations, including last-minute schedule changes, delays, and troubleshooting logistical challenges

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement here